Welcome! English for Travel and tourism industry

Different kinds of people: Working in travel and tourism; being friendly and helpful; when in Rome; dealing with enquiries. International travel: Different ways of travelling; asking questions; taking a booking; the best way to get there; around the world; Organising a trip. Phone calls: Using the phone; How may I help you? Answering enquiries; taking messages. Food and drink: Good morning! Explaining dishes; may I take your order? Drinks, snacks and desserts, Eating habits; Welcome to our restaurant. Letter and faxes: Responding to enquiries; confirming reservations; avoiding mistakes; we are very sorry..
Thông tin trích dẫn: Welcome! English for Travel and tourism industry. Jones, Leo. NXB Cambridge University Press, 1998.
Vui lòng truy cập địa chỉ sau để download và biết thêm thông tin chi tiết: http://lib.haui.edu.vn/opac80/pdfjs/web/viewer.html?file=/Trailer/1. Welcome-English-for-the-travel-and-tourism-industry-libre.T.pdf
Bạn đọc có thể tìm thêm tài liệu tại Thư viện ĐH Công nghiệp Hà Nội tại địa chỉ: http://lib.haui.edu.vn/opac80/