Six sigma for managers

Introductionto: Six Sigma Defined and Explained, Essentials of the Six Sigma Methodology, Focus on Engaging People and Changing Processes, Not Just Statistics, but Cultural Changes, Six Sigma Applied, What Six Sigma Is Not. Why Do Six Sigma? Money, Customer Satisfaction, Quality, Impact on Employees, Growth, Competitive Advantages, Are You and Your Company Ready?, The Correlation Between Quality and Cost, Setting Business Metrics, A Little Statistics, Criteria for Business Metrics, Financial Linkage of Metrics and Results, Keeping Your Process Capability.
Thông tin trích dẫn: Six sigma for managers. Brue,Grey. NXB McGraw Hill, 2002.
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